FlyApeiron Pvt Limited (hereinafter “FlyApeiron”) understands its valuable customer’s concerns for privacy and undertakes several measures of protecting and maintaining their personal information that is being shared with us. The applicability of this Privacy Policy extends to the User who inquires or means to purchase or purchases the product(s) or service(s) offered by FlyApeiron through any of its online channels including its website (“FlyApeiron.com”), mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels"). For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s) being operated by FlyApeiron.com. By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of FlyApeiron’s business partners, advertisers, sponsors or other sites to which FlyApeiron provides hyperlink(s), may be significantly different from this Privacy Policy. Accordingly, it is recommended that the User reviews the privacy statements and policies of any such third parties with whom they interact.
WHAT PERSONAL DETAILS FlyApeiron.COM COLLECTS & HOW THESE ARE USED:-
FlyApeiron collects information, as outlined below, to be able to
offer and deliver the product(s) and services(s) chosen by the User and
also to fulfill our legal obligations as well as our obligations towards
third parties as per our User Agreement.
"Personal Information" of User shall include the information shared
by the User and collected by FlyApeiron for the following purposes:
Registration on the Website: Information which the User provides
while subscribing to or registering on the Website, including but not
limited to information about the User’s personal identity such as name,
gender, marital status, religion, age etc., contact details such as the
email address, postal addresses, frequent flyer number, telephone
(mobile or otherwise) and/or fax numbers. The information may also
include information such as the banking details (including credit/debit
card) and any other information relating to the User’s income and/or
lifestyle, billing information, payment history etc. (as shared by the
User).
"Other information" of the User which FlyApeiron collects includes but is not limited to:
Transactional history (other than banking details) about User’s e-commerce activities, buying behavior etc.
User’s usernames, passwords, email addresses and other
security-related information used by the User in relation to
FlyApeiron’s Services.
Data either created by the User or by a third party which the User
wishes to store on FlyApeiron’s servers such as image files, documents
etc.
Data available in public domain or received from any third party
including social media channels, including but not limited to personal
or non-personal information from the User’s linked social media channels
(like name, email address, friend list, profile pictures or any other
information that is permitted to be received as per the User’s account
settings) as a part of the User’s account information.
Information pertaining to any other traveler(s) for whom the User makes a
booking through the User’s registered FlyApeiron account. In such case,
the User must confirm and represent that each of the other traveler(s)
for whom a booking has been made, has agreed to have the information
shared by the User disclosed to FlyApeiron and further be shared by
FlyApeiron with the concerned service provider(s).
In case of visa related services being provided by FlyApeiron, copies of
the User’s passport, bank statements, originals of the filled in
application forms, photographs, and any other information which may be
required by the respective embassy to process the User’s visa
application.
For international bookings, User, in compliance with the Liberalized
Remittance Scheme (LRS) of RBI or any other law may be required to
provide details such as their PAN information or passport details number
or any such information required by Service Provider. Such information
shall be strictly used as per the aforesaid requirements only. In case a
User does not wish to provide this information, FlyApeiron may not be
able to process the booking. FlyApeiron will never share User’s PAN
details without their prior consent unless otherwise such action is
required by any law enforcement authority for investigation, by court
order or in reference to any legal process.
In case the User opts for contactless check-in at Hotels, copies of the
User’s government identification like aadhar, driving license, election
card etc., Self-declaration and any other information like date of
birth, destination/origin of travel and place of residence that may be
required by the concerned Hotel to honour the User’s hotel booking. For
international bookings, the User, in compliance with the Liberalized
Remittance Scheme (LRS) of RBI or any other law may be required to
provide details such as their PAN information or passport details or any
such information that may be required by the Service Provider.
The User’s Covid-19 Vaccination status and certificate, in case the User
wishes to avail any service for the provision of which, such Covid-19
vaccination related information is required or to be accessed at a later
stage for travel or any other related purpose. FlyApeiron will never
process the beneficiary id and other id details contained in the
vaccination certificate.
Such information shall be strictly used for the aforesaid specified
& lawful purpose only. User further understands that FlyApeiron may
share this information with the end service provider or any other third
party for the provision and facilitation of the desired booking.
FlyApeiron will always redact all/any sensitive & confidential
information contained in the vaccination certificate, passbook, bank
statement or any other identity card submitted for the purpose of
availing a service, promotional offer or booking a product on the
Website. In case the User does not wish to provide this information or
opts for deletion of the information already provided, FlyApeiron may
not be able to process the desired booking request. FlyApeiron will
never share any of the above information collected including PAN card
details, Vaccination status & certificate, Passport details and
Aadhar Card details without the User’s prior consent unless otherwise
such action is required by any law enforcement authority for
investigation, by court order or in reference to any legal process.
FlyApeiron uses the personal information collected from the User for the following purposes:
To Book a Service:-
Names, addresses, phone numbers and age details are shared with
related service providers, including airlines, hotels, or bus services
to provide reservation and booking to the customers or travelers.
To Send Promotional Offers :-
FlyApeiron uses details like mobile numbers and e-mail Id for sending
information about any promotional offers. FlyApeiron often sponsors
promotions and lucky draws to give Users an opportunity to win discounts
on travel or other prizes. This service is optional and the User can
always unsubscribe this service to avoid receipt of such emails.
Member Registration:-
If the User opts to be a registered member of the Website, information
like name, address, telephone number, e-mail address, a unique login
name and password are asked. This information is collected on the
registration form for various purposes such as:
1. User recognition;
2. To make the travel reservations;
3. To let FlyApeiron connect with the User for customer service purposes, if necessary;
4. To confirm the new member registration and consequent booking;
5. To contact the User in order to meet any specific needs; and
6. To improve FlyApeiron’s products and services.
Surveys:-
FlyApeiron identifies the importance of its valuable customers’
opinion. FlyApeiron often conducts surveys and uses personal
identification information to invite its regular customers for taking
part in the surveys. Taking part in these surveys shall always be the
Customer’s discretion. Typically, FlyApeiron conducts the surveys to
know about the customer’s experiences with FlyApeiron.com and to make
the Website, mobile site and mobile app more user-friendly for its
members. Identity of the survey participants is anonymous unless
otherwise stated in the survey.
Safeguard Sensitive Information:-
Sensitive information like Credit/Debit Card and Net Banking Details
are mainly collected by the payment gateways and banks and not by
FlyApeiron. If at all this information is stored on the Website, it
remains completely secured save and except where the information has
been shared with any third party inadvertently by the User while
browsing the Website. Sometimes, such information is shared with certain
third parties to process the cashback offers & discounts, if
applicable.
COOKIES & AUTOMATIC LOGGING OF SESSION DATA COOKIES
FlyApeiron uses cookies to personalize the User’s experience on the
Website and the advertisements that may be displayed. FlyApeiron’s use
of cookies is similar to that of any other reputable online company.
Cookies are small pieces of information that are stored by the User’s
browser on User’s device's hard drive. Cookies allow FlyApeiron to
deliver better services in an efficient manner. Cookies also allow ease
of access, by allowing to User to log-in without having to type the
User’s login name each time (only the password is needed); FlyApeiron
may also use such cookies to display any advertisement(s) to the Users
while they are on the Website or to send the Users offers (or similar
emails – provided the Users have not opted out of receiving such emails)
focusing on destinations which may be of the User’s interest.
A cookie may also be placed by FlyApeiron’s advertising servers or third
party advertising companies. Such cookies are used for the purpose of
tracking the effectiveness of the advertisement advertising by
FlyApeiron on any website, and also to use aggregated statistics about
the User’s visits to the Website in order to provide advertisements in
the Website or any other website about services that may be of potential
interest to the User. The third party advertising companies or
advertisement providers may also employ technology that is used to
measure the effectiveness of the advertisements. All such information is
anonymous. This anonymous information is collected through the use of a
pixel tag, which is an industry standard technology and is used by all
major websites. They may use this anonymous information about the User’s
visits to the Website in order to provide advertisements about goods
and services of potential interest to the User. No Personal Information
is collected during this process. The information so collected during
this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. By changing the options
on the User’s web browser or using certain software programs, the User
can control how and whether cookies will be accepted by the browser.
FlyApeiron supports the User’s right to block any unwanted Internet
activity, especially that of unscrupulous websites. However, blocking
FlyApeiron’s cookies may disable certain features on the Website, and
may hinder an otherwise seamless experience to purchase or use certain
services available on the Website. Please note that it is possible to
block cookie activity from certain websites while permitting cookies
from websites you trust.
Automatic Logging of Session Data
FlyApeiron records session data of the Users, which includes IP
address, Operating System, browser software and the activities of the
User on his device. We collect session data to evaluate the User’s
behavior. Such session data helps FlyApeiron in identifying the problems
with its servers and improving its systems. This information does not
identify any visitor personally and only examines the User’s geographic
location.
CONTENT GENERATED BY THE USER
FlyApeiron provides an option to its Users to post their experiences by
way of reviews, ratings and general poll questions. The User also has
an option of posting questions with regard to a service offered by
FlyApeiron or post answers to questions raised by other Users. Though
the participation in the feedback process is purely optional, a User may
still receive emails, notifications (through the App/SMS/Whatsapp or
any other messaging service) to share the User’s review(s) or respond to
questions posted by other Users. The reviews written or posted by a
User may also be visible on other travel or travel related platforms.
Each User who posts a review or ratings or photographs, shall have a
profile, which other Users will be able to access. Other Users may be
able to view the number of trips, reviews written, questions asked and
answered and photographs posted about FlyApeiron.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and Suppliers:
The User’s information will be shared with the end service providers
like airlines, hotels, bus service providers, cab rental, railways or
any other suppliers who are responsible for fulfilling the User’s
booking. The User may note that while making a booking with FlyApeiron,
the User authorizes FlyApeiron to share the User’s information with the
said service providers and suppliers. It is pertinent to note that
FlyApeiron does not authorize the end service provider to use the
concerned User’s information for any other purpose(s) save and except as
may be requiring for fulfilling their part of service. However, the use
of information as shared with the said service providers/suppliers for
any other purpose is beyond the purview and control of FlyApeiron as
they process Personal Information as independent data controllers, and
hence FlyApeiron shall not be held liable for the same. The User is
therefore advised to review the privacy policies of the respective
service provider or supplier whose services, the User chooses to avail.
FlyApeiron does not sell or rent individual customer names or other
Personal Information of Users to third parties except sharing of such
information with FlyApeiron’s business / alliance partners or vendors
who are engaged by FlyApeiron for providing various referral services
and for sharing promotional and other benefits to FlyApeiron’s customers
from time-to-time basis their booking history with FlyApeiron.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency,
FlyApeiron may, under controlled and secure circumstances, share the
User’s Personal Information with its affiliate or associate entities.
This will enable FlyApeiron to provide the User with information about
various products and services, both leisure and travel related, which
might interest the User; or help FlyApeiron address the User’s questions
and requests in relation to their bookings.
BUSINESS PARTNERS AND THIRD-PARTY VENDORS:
FlyApeiron may also share certain filtered Personal Information with
its corporate affiliates or business partners who may contact the Users
to offer certain products or services, which may include free or paid
products / services, which will enable the User to have better travel
experience or to avail certain benefits specially made for FlyApeiron’s
customers. Examples of such partners are entities offering co-branded
credit cards, travel insurance, insurance cover against loss of wallet,
banking cards or similar sensitive information etc. If the User chooses
to avail any such services offered by FlyApeiron’s business partners,
the services so availed will be governed by the privacy policy of the
respective service provider.
FlyApeiron may share the User’s Personal Information with any third
party whom FlyApeiron may engage to perform certain tasks on its behalf,
including but not limited to payment processing, data hosting, and data
processing platforms.
FlyApeiron uses non-identifiable Personal Information of Users in
aggregate or anonymized form to build higher quality, more useful online
services by performing statistical analysis of the collective
characteristics and behavior of its customers and visitors, and by
measuring demographics and interests regarding specific areas of the
Website. FlyApeiron may provide anonymous statistical information based
on this data to suppliers, advertisers, affiliates and other current and
potential business partners.
FlyApeiron may also use such aggregate data to inform these third
parties as to the number of people who have seen and clicked on links to
their websites. Any Personal Information which FlyApeiron collects and
which it may use in an aggregated format shall be FlyApeiron’s property.
FlyApeiron may use it, in its sole discretion and without any
compensation to the User, for any legitimate purpose including without
limitation the commercial sale thereof to third parties.
Occasionally, FlyApeiron will hire a third party for market research,
surveys etc. and will provide information to these third parties
specifically for use in connection with these projects. The information
(including aggregate cookie and tracking information) FlyApeiron
provides to such third parties, alliance partners, or vendors are
protected by confidentiality agreements and such information shall be
used solely for completing the specific project, and in compliance with
the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, FlyApeiron may disclose User's Personal Information if required to do so:
- by law, required by any enforcement authority for investigation, by court order or in reference to any legal process; or
- to conduct its business; or
- for regulatory, internal compliance and audit exercise(s); or
- to secure its systems; or
- to enforce or protect rights or properties of FlyApeiron or any or all of its affiliates, associates, employees, directors or officers; or
- When there is reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with its rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without the User’s knowledge. In such an event, FlyApeiron shall not be liable to the User or any third party for any damages howsoever arising from such disclosure and storage.
PERMISSIONS ASKED AND REQUIRED DURING FlyApeiron MOBILE APP INSTALLATION: -
Android App permissions:
When FlyApeiron App (“App”) is installed on the User’s phone, a list of permissions appears. Permissions that FlyApeiron requires are:
Device & App History: - FlyApeiron needs the User’s device permission to collect details like Operating System name & version, mobile network, preferred language, and few others. On the basis of these inputs, FlyApeiron optimizes the User’s travel booking experience.
Identity: - Through this permission, the User allows FlyApeiron to get the info of one’s account(s) on the User’s mobile device. This information is used to fill the User’s email IDs automatically. This action allows FlyApeiron to map e-mail ID’s of its Users to give them the benefits of exclusive travel discounts and cashback etc.
Location:- This permission allows FlyApeiron to let the User know the benefits of ongoing specific offers at the User’s location. When the User launches the App for travel booking, FlyApeiron detects the User’s location automatically and the User’s nearest airport or city is auto-filled. For international journeys, this action allows FlyApeiron to ascertain the User’s time zone and provide information accordingly.
Photo/ Media/ Files: The libraries in the App use these permissions to allow map data to be saved to User’s phone's external storage, like SD cards. By saving map data locally, User’s smart phone is not required to re-download the same map data every time the User uses the App. This provides User a seamless Map based Hotel selection experience, even on low bandwidth network.
Wi-Fi connection information: When User allows FlyApeiron the permission to detect User’s Wi-Fi connection, FlyApeiron optimizes User’s experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.
SMS:- If the User allows FlyApeiron to access its SMS, FlyApeiron reads SMS and fills the One Time Password (“OTP”) automatically while making transactions. This allows the User to continue to remain on the App and not requiring the OTP to be filled in manually thereby offering the User, a hassle-free booking experience.
Contacts:- If the User allows FlyApeiron to access its contacts, FlyApeiron can invite User’s friends to try its App and also give them recommendations for various travel related services. These details will be stored on FlyApeiron’s servers and synchronized from the User’s phone.
Device ID:- This permission helps FlyApeiron in identifying the Android ID through which FlyApeiron can exclusively recognize its Users. It also enables FlyApeiron to know the contact details through which FlyApeiron auto-fills specific details, resultantly guarantying a seamless booking experience.
Calendar:- This permission allows FlyApeiron in putting a travel plan on the User’s calendar.
FlyApeiron takes all reasonable measures to protect the information that a User shares. FlyApeiron has undertaken advanced technology and security measures along with strict policy guidelines to secure the privacy of its customers and save their information from any unwanted access. FlyApeiron is constantly enhancing its security measures by using more advanced technology.
FlyApeiron’s Privacy Policy may change due to any unforeseen circumstances and enhancement of technologies. We will duly notify the Users as and when necessary.
IOS App Permissions
Notifications: If a User allows notifications for FlyApeiron App, it enables FlyApeiron to send across exclusive deals, promotional offers, travel related updates, etc. on the User’s device. If the User permits this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS. However, FlyApeiron will not be liable for non-receipt of such updates by the User for any reason whatsoever.
Contacts: If the User grants permission to access the User’s contact list, it enables FlyApeiron to provide a lot of social features to the User such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try FlyApeiron’ App, send across referral links to User’s friends, etc. FlyApeiron will also use this information to make recommendations for hotels where User’s friends have stayed. This information will be stored on FlyApeiron’s servers and synced from the User’s phone.
Location: This permission enables FlyApeiron to give the User the benefit of location specific deals and provide the User, a personalized in-funnel experience. When the User launch the App to make a travel booking, FlyApeiron auto-detects the User’s location so that the User’s nearest Airport or City is auto-filled. FlyApeiron require this permission to recommend the User nearby hotels in case the User is running late and wants to make a quick last minute booking for the nearest hotel. The User’s options are personalized basis the User’s locations. For international travel, this enables FlyApeiron to determine the User’s time zone and provide information accordingly.
PROTECTION OF PERSONAL INFORMATION
All payments on the Website are secured. The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under FlyApeiron’s control. Once the User’s information is in FlyApeiron’s possession, we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
The User may withdraw its consent to submit any or all Personal Information or decline to provide any permission on the Website as covered above at any time. In such a circumstance, the User may face limited access to the Product(s) and Services (s) being offered by FlyApeiron.
USER'S RIGHTS QUA PERSONAL INFORMATION
The User may access its Personal Information from its user account with FlyApeiron. The User may choose to correct or delete such personal information directly by accessing such User Account, except for such mandatory fields.
ELIGIBILITY TO TRANSACT WITH FlyApeiron
The User must atleast be 18 years of age to transact directly with FlyApeiron and also to consent to the processing of their personal data.
TRANSFER OF INFORMATION OUTSIDE INDIA
The data shared with FlyApeiron shall be primarily processed in India and such other jurisdictions where a third party engaged by FlyApeiron may process the data on FlyApeiron’s behalf. By agreeing to this policy, you are providing MMT with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: privacy@go-mmt.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
- unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.
RETENTION OF USER’S PERSONAL INFORMATION BY FlyApeiron
FlyApeiron will retain User’s Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances FlyApeiron may retain User’s Personal Information for longer periods of time, for instance where FlyApeiron is required to do so in accordance with any legal, regulatory, tax or accounting requirements.
FlyApeiron will retain User’s Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances FlyApeiron may retain User’s Personal Information for longer periods of time, for instance where FlyApeiron is required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Where User’s personal data is no longer required, FlyApeiron will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
